Accepted Payment Options
We offer a variety of convenient and secure payment methods for your baggage purchases. The following credit cards are accepted: Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Additionally, we support Apple Pay for a seamless mobile payment experience. When you reach the checkout page, simply enter your card details or select your preferred payment method, and your payment will be processed securely.
What to Do if Your Payment is Declined
If your payment using a credit or debit card is declined while purchasing baggage products, here’s what you need to do:
Place a New Order
Once a payment is declined, we are unable to reinstate the original order. You will need to initiate a new order for your desired baggage items.
Conduct Necessary Checks
To increase the likelihood of a successful payment on your new order, we recommend performing the following checks:
- Card Details Verification: Double – check that all the information you entered is accurate, especially the card’s expiry date.
- Security Code Entry: Ensure that you have correctly entered the three – digit security code, which is located on the back of your card.
- Card Issuer Consultation: Your card issuer may have declined the payment without providing us with a specific reason. It’s advisable to contact them or your bank to inquire about the decline.
If you have verified all the above points and the payment is still unsuccessful, consider using another card or a different payment method to complete your baggage purchase.
Next Steps for Specific Decline Cases
- 3D Secure Decline: If your payment was declined through the 3D Secure authentication process, you must get in touch with your bank for further information and assistance.
- Error Message Reporting: In case you receive an error message during the payment process, please provide us with as many details as possible about the issue. Include the exact error message you saw, and our customer support team will work to resolve the problem as quickly as we can.
Security and Privacy
Your security is our top priority when it comes to handling payments for our baggage products. Our website employs advanced encryption technology to safeguard your payment information during the transaction process. Moreover, we strictly adhere to the Payment Card Industry Data Security Standard (PCI – DSS) to ensure the comprehensive protection of your data while you shop with us.
We also take fraud prevention seriously. All credit and debit card transactions are subject to validation and authorization by both our company and the card issuer. When making online card payments for your baggage, you may encounter 3D Secure security measures, depending on your bank issuer. This could involve entering a password, receiving a security code via email or phone, or going through additional authentication steps such as fingerprint recognition or two – factor authentication. For more information about these authentication processes, please consult your card – issuing bank.
Order Confirmation
Once your payment for the baggage products is successfully processed, you will receive an order confirmation email. If you do not see the email in your inbox, be sure to check your spam or junk folder, as it may have been misdirected there.
Contact Information
If you have any questions or concerns regarding payments for our baggage products, please don’t hesitate to reach out to us.
- Address: Room 205, No. 157, Shanting Hougeli, Xiang’an District, Xiamen, Fujian Province
- Telephone: +86 15060397825
- Email: [email protected]
Working Hours and Response Time
Our working hours are from Monday to Friday, 08:00 – 17:00 (UTC+8). On business days, we are committed to responding to your inquiries within 24 hours to ensure a smooth and satisfactory shopping experience for your baggage needs.