We take immense pride in the quality of our baggage products and maintain strict quality control measures throughout the production and delivery process. However, if you encounter any issues after receiving your item, please don’t hesitate to email our customer service team at [email protected].

Return Policy

Return Period

You are eligible to return or exchange your baggage items within 30 days from the date of receipt.

Return Shipping Arrangement

You have the option to call the post office to schedule a pickup or drop off your package at the nearest post office. The decision on whether to reimburse the return freight will be based on the reason for the return. If the return is due to our responsibility, we will cover the freight costs. Conversely, if it is your responsibility, you will be responsible for the shipping fee, which will vary depending on the express company you choose. Reasons for returns may include:

  • The product does not meet your expectations.
  • The size is either too small or too large.
  • The color is not as expected.
  • You’ve had a change of mind or no longer need the product.
  • You ordered the wrong item or quantity.
  • You did not thoroughly read the product description.

Incorrect or Damaged Items

If you receive incorrect or damaged baggage items, please take clear photos and contact our customer service team immediately. Based on the specific situation, we will either re – ship the correct items or provide a refund compensation.

Return Address

Before sending back the products, it is crucial to contact our customer service team first to obtain the correct return address.

Return Responsibility

  • Consumer – Caused Returns: If the return is due to your reasons, such as a change of mind or incorrect order, you are responsible for the shipping fee, which will be determined by the express company you select.
  • Our – Responsibility Returns: If the goods received are damaged or incorrect due to our reasons, you will not be required to bear the shipping fee for the return.

Return Requirements

  1. Non – Quality Issue Returns: For items without quality problems, Yanido expects customers to return the baggage unused, undamaged, with the original tags and packaging material intact.
  2. Approval Requirement: Before shipping the items back, customers must obtain approval from the Yanido customer service team.
  3. Quality Issue or Incorrect Delivery Returns: In cases of quality issues or incorrect product delivery, customers should take photos showing the problem and contact customer service for a return address.

Circumstances for Return or Refund

Customers can contact us for a return or refund under the following circumstances:

  • Items are not in their original condition, damaged, or missing parts due to our error.
  • Items are different from the description provided.
  • Items are returned to the sender without being delivered.
  • Items are not delivered within the agreed – upon time.

Return Process

To ensure a smooth return process and minimize delays, please follow these steps carefully:

  1. Contact Customer Service: If you wish to return your baggage, please contact our customer service team and provide the following information:
    • Order number
    • SKU number or product name
    • Reason for return
  2. Response from Customer Service: Our customer service team will respond to your request within 24 hours on business days.
  3. Return Shipment: Return the items to the return address provided by our customer service team. Additionally, send us return proof in the form of the tracking number and a valid return receipt.
  4. Refund or Exchange: Once we have received the returned item(s), we will email you and arrange for a refund or exchange as per your request immediately.

Important Notice

  • Incorrect Return Address: Please do not send your return to the sender’s address on your package. This is not the return address, and doing so will affect the processing of your return. Only send it to the address provided by our customer service team.
  • Non – Yanido Items: Ensure that you do not accidentally include non – Yanido items in your return package. We will not be responsible for sending those items back to you.
  • Lost or Stolen Packages: We are not liable for any return packages that may become lost or stolen during transit. Please keep your proof of return tracking number when shipping back your returns.

Refund Policy

  • Production or Transportation – Related Issues: Any misprinted, damaged, or defective baggage items caused by our production or transportation are covered at our expense. You will receive a full refund, and we will reimburse the return shipping cost.
  • Order Cancellation Refunds:
    • Your order will be fully refunded if it is cancelled within 24 hours of purchase.
    • Your order will be fully refunded if it is cancelled before shipping.
    • We will NOT accept order cancellation requests if the orders have already been shipped.
  • Lost Parcels: If parcels are lost in transit, we will cover your loss by issuing a full refund.
  • Incorrect Address Liability: If you provide an address that the courier cannot recognize, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address (if applicable).
  • Wrong Address Consequences: If you provide a wrong address when placing an order and do not contact us to change it, you will be responsible for all the resulting losses.
  • Denial of Refund: Items returned with obvious signs of use, such as makeup, animal hair, dander, deodorant, perfume, or similar product stains, may be subject to denial and will not receive a refund.
  • Refund Processing Time: Please note that the processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.

How to Obtain the Return Label

  1. Defective Products: This applies when the product is incorrect or damaged by the carrier, which is our responsibility. Customers need to download/print the return label.
  2. Customer Remorse: This occurs when the customer purchased the wrong product, it doesn’t fit, or they no longer want the item. In this case, it is the customer’s responsibility to obtain the return label.

Contact Information

If you have any queries or need further assistance, please don’t hesitate to get in touch with us:

  • Address: Room 205, No. 157, Shanting Hougeli, Xiang’an District, Xiamen, Fujian Province
  • Telephone: +86 15060397825
  • Email: [email protected]
  • Working Time: Monday – Friday, 08:00 – 17:00 (UTC+8). On business days, we will respond to you within 24 hours.